Delivery Information

UK Orders

We mail most parcels via Royal Mail, or My Hermes

​All orders under £30 will incur a postal charge of £3.99 Orders over £30 or more pay no postage. Most orders are dispatched within 1 working day, however, it may take an extra day or so to dispatch your order during busy periods.

Please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not ourselves).

Orders over 2kg may be posted in more than one parcel.

Please note that these orders can be sent to all UK postcodes (including Northern Ireland and the Channel Islands). For high value orders, or large orders I will use a courier service to send your goods.

Please note:All delivery dates are estimates and I cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier I may use. 

 

Channel Isles and Overseas customers.

Please contact us at Relaxandknit@outlook.com for a quote. .Wr cannot be held responsible for any customs charges that might be incurred.

International Shipping

If your country doesn't show any shipping options at checkout please get in touch. Let me know what products you would like and I can get you a quote.  There is also an option to choose a tracked service. Some countries do not support a tracked service but a signed for option will be used instead.

Delivery Estimate

Most International Orders are delivered within 10-14 days but can often take longer. There has been an increase in customs and security checks so North American orders can take a number of weeks to be delivered. 

Currency

All prices on the website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency you can use the currency converter at the top right of the page. (Please be aware that this should be used as a guide only as the final price you are charged by your bank or credit card provider may not be the amount you are charged)

Import Duties and Taxes

International shipments may be subject to cross-border inspections by customs authorities. You may also have to pay import duties and taxes. These are charged once a package reaches your country. Any local duties, taxes or customs charges are your responsibility. You must meet any additional charges for customs clearance. Charges for customs clearance and import duties must be paid by you. I have no control over the charges. I would suggest that you contact your local customs office for further information before placing your order.

Orders are sent via Royal Mail Standard Airmail service. They do not have tracking numbers but are scanned on delivery. Below are the prices for Standard Airmail service up to 2 kg.

 Price per 100g Europe  US and Canada  Australia
up to 100g   £3.80 £4.45 £4.80
101g - 250g £4.10 £5.15 £5.60
251g - 500g £5.80 £8.05 £8.70
501g - 750g £7.20 £10.70 £11.40
751g - 1000g £8.60 £13.30 £14.05
1001g - 1250g £9.85 £14.90 £15.85
1251g - 1500g £11.10 £16.50 £17.75
1501g - 1750g £12.30 £18.10 £19.60
1751g - 2000g £13.45 £19.65 £21.40